RetailAI® Protect

RetailAI®️ Protect 

RetailAI® Protect provides state-of-the-art AI for loss prevention at self-checkout and staffed lanes. Leveraging award-winning product recognition technologies, the system accurately identifies and stops common scan errors as they happen – including mis-scans and ticket-switching – while helping to protect customer privacy. The system offers industry-leading accuracy while being massively scalable for effectively unlimited SKUs and stores.

Self check-out systems are becoming the norm.

SCO terminals are rapidly replacing staffed lanes – but shrinkage is significantly higher at SCOs than at staffed lanes. 

Reducing SCO shrinkage is a business imperative.

Shrinkage cost retailers $40 billion in 2018, and and losses are trending higher each year. 

Effective solutions must prevent multiple forms of SCO shrinkage.

Two of the most common forms of scan fraud are mis-scanning and ticket-switching.

RetailAI® Protect
How It Works

Step 1

A customer might substitute their product's barcode with a less expensive barcode (ticket-switch) or avoid scanning the barcode altogether (mis-scan).

Step 2

A high-definition camera positioned over the SCO station processes video of the transaction using a server running RetailAI® Protect.   

Step 3

RetailAI® Protect identifies the issue in near real time, pauses the transaction, and flags it for the attention of the store staff. 

Step 4

Alerted by RetailAI® Protect, the store staff greets the customer and provides assistance with on-screen guidance of what item was not scanned.

RetailAI® Protect

Store-team User Experience

An Efficient Interface 

● Immediately flags suspicious behavior and sends alert to associates
● Helps the store team members monitor and assist
● Customer privacy information is automatically protected

Corporate-team User Experience 

Back-end Secure Web Portal 

● Intuitive, easy-access case review with smart playbar 
● Instant replay on all transactions 
● Updated statistics and reports for performance monitoring 

Why RetailAI® Protect?

Strong Business Value:
100’s of Percentage Points in ROI

As per experience in actual deployments, results show that RetailAI® Protect can deliver hundreds of percentage points in direct ROI by reducing the majority of shrink caused by mis-scans and ticket-switching. The business case for your stores can be easily proven during a PoC.

Massive Scalability:
One Model for all Stores via Self-learning

RetailAI® Protect is easily scalable to thousands of stores across your chain with one core model. The AI system self-learns new SKUs and continuously improves its understanding of previously seen SKUs via a novel weakly supervised learning algorithm.

Privacy Protection:
Personally Identifiable Information Obscured Automatically

The RetailAI® Protect system only focuses on products, not people. Video which contains people can be automatically obfuscated to protect their privacy. This automatic obfuscation works for people of any age, gender or ethnicity; it is accurate and occurs in real-time.

White Paper

Malong Technologies x Dell EMC x NVIDIA 
Ready Solutions for AI: Retail Loss Prevention

This white paper describes a solution that Malong Technologies has developed with Dell EMC and NVIDIA to make it easier and more cost-effective for retailers to employ new technology to reduce inventory loss at the checkout lane in stores.

What Experts Are Saying

“Self-checkout (SCO) is seeing increased adoption around the world. With SCO retailers can provide a better customer experience while improving business efficiency, but they often experience significantly higher shrink compared to staffed lanes. Legacy technologies like weight sensors and traditional computer vision solutions are inadequate due to high false positive rates and an inability to effectively detect sophisticated scan fraud such as ‘ticket switching.’ RetailAI® Protect is a breakthrough solution that uses cutting-edge, self-learning product recognition technology to deliver industry-leading accuracy at scale. RetailAI® Protect offers a dramatic ROI for retailers for a problem they face every day.” 

Chris Donnelly
Senior Managing Director, Accenture Retail